If you cannot get a code, read Troubleshooting verification code issues. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Find solutions to common problems or get help from a support agent. You can only do this if your admin has given you permission to update your password in Microsoft 365. If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try.
If you weren't able to change your password
Using lower permissioned accounts helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin center. For your protection, we will ask you to confirm the verification details you select.
Watch: Reset a business password for a user
How do I contact Microsoft support to reset my password?
Your password has a word, phrase, or pattern that makes your password easily guessable. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.
- For your protection, Microsoft must verify your identity before you can proceed with resetting your password.
- If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try.
- Microsoft recommends that you use roles with the fewest permissions.
- If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.
- We recommend that you print the account information to a PDF file, then share it with your users in a secure manner.
- Using lower permissioned accounts helps improve security for your organization.
Reset all business passwords for everyone in your organization at the same time
Contact your admin who can retrieve the username and reset the password for your work or school account. If you couldn't change your password this way, see Reset your Microsoft account password. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. When a user requests a new password, you receive a password reset request in email. Microsoft recommends that you use roles with the fewest permissions.
Outlook email accounts
To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you to use the feature. To reset usd777 login your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password.
Click here to see what products are included under Microsoft 365 for home or Microsoft 365 for business.
If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. If you're signing in to the correct location, but still can't remember your username and password, contact your admin.
"Microsoft has determined that your user account password is managed by your administrator in an on-premises environment. As a result, you can't reset your password from the "Can't access your account" link. If you're an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password reset and other articles. The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next.