NHS: Belonging In White Corridors

Among the organized chaos of medical professionals in Birmingham, a young man named James Stokes moves with quiet purpose. His oxford shoes move with deliberate precision as he exchanges pleasantries with colleagues—some by name, others with the comfortable currency of a "how are you."

James carries his identification not merely as a security requirement but as a symbol of inclusion. It rests against a well-maintained uniform that gives no indication of the tumultuous journey that preceded his arrival.

What sets apart James from many of his colleagues is not obvious to the casual observer. His bearing reveals nothing of the fact that he was among the first participants of the NHS Universal Family Programme—an undertaking designed specifically for young people who have been through the care system.

"It felt like the NHS was putting its arm around me," James says, his voice measured but revealing subtle passion. His statement captures the core of a programme that seeks to reinvent how the enormous healthcare system approaches care leavers—those vulnerable young people aged 16-25 who have transitioned from the care system.

The numbers paint a stark picture. Care leavers often face greater psychological challenges, economic uncertainty, accommodation difficulties, and lower academic success compared to their contemporaries. Beneath these cold statistics are human stories of young people who have traversed a system that, despite good efforts, often falls short in delivering the nurturing environment that molds most young lives.

The NHS Universal Family Programme, launched in January 2023 following NHS England's pledge to the Care Leaver Covenant, represents a significant change in organizational perspective. Fundamentally, it recognizes that the whole state and civil society should function as a "universal family" for those who haven't known the security of a traditional family setting.

Ten pathfinder integrated care boards across England have led the way, developing systems that reimagine how the NHS—one of Europe's largest employers—can extend opportunities to care leavers.

The Programme is meticulous in its strategy, starting from comprehensive audits of existing policies, establishing oversight mechanisms, and securing executive backing. It acknowledges that meaningful participation requires more than good intentions—it demands practical measures.

In NHS Birmingham and Solihull ICB, where James started his career, they've developed a reliable information exchange with representatives who can offer support, advice, and guidance on wellbeing, HR matters, recruitment, and inclusivity efforts.

The traditional NHS recruitment process—formal and possibly overwhelming—has been thoughtfully adapted. Job advertisements now emphasize personal qualities rather than long lists of credentials. Applications have been reimagined to accommodate the unique challenges care leavers might face—from missing employment history to struggling with internet access.

Possibly most crucially, the Programme understands that beginning employment can present unique challenges for care leavers who may be handling self-sufficiency without the backup of family resources. Matters like travel expenses, identification documents, and banking arrangements—taken for granted by many—can become major obstacles.

The beauty of the Programme lies in its attention to detail—from outlining compensation information to offering travel loans until that crucial first salary payment. Even seemingly minor aspects like coffee breaks and office etiquette are thoughtfully covered.

For James, whose professional path has "changed" his life, the Programme delivered more than work. It provided him a sense of belonging—that intangible quality that develops when someone is appreciated not despite their past but because their particular journey enriches the workplace.

"Working for the NHS isn't just about doctors and nurses," James notes, his gaze showing the modest fulfillment of someone who has found his place. "It's about a collective of different jobs and roles, a family of people who really connect."

The NHS Universal Family Programme represents more than an employment initiative. It exists as a bold declaration that institutions can adapt to welcome those who have navigated different paths. In doing so, they not only change personal trajectories but enhance their operations through the special insights that care leavers contribute.

As James moves through the hospital, his presence silently testifies that with the right assistance, care leavers can thrive in environments once thought inaccessible. The support that the NHS has extended through this Programme symbolizes not charity but appreciation of hidden abilities and the fundamental reality that everyone deserves a family that believes in them.